Appeals & Complaints Process
The Masonic Charitable Foundation is committed to working in an open and accountable way. This includes having clear published procedures for responding to complaints and appeals relating to our Masonic Support grants and services. If you’re not satisfied with your application outcome, or any service you have received from the Masonic Support team, then information on both our complaints and appeals procedures can be accessed via the following link:
Before taking any action (for example, if you wish to submit an appeal concerning the outcome of an application you made), please read the above guidance notes which will help you to understand what you need to do, and what we will do in return.
Please fill in all sections of the relevant form below and submit a copy together with any supporting documents in support of your query (for example, a letter from a health professional):
Appeals and complaints should be addressed as follows:
Email – Gill Bennett, Grants Manager, firstname.lastname@example.org
Post – For the attention of: Gill Bennett, Grants Manager, Masonic Charitable Foundation, 60 Great Queen Street, London. WC2B 5AZ.