The organisation aims to support older people especially those who are lonely, isolated or in poverty. The Organisation provides a range of services including Home First Support Service – provides short term support after a stay in hospital and includes a telephone support service for those who attend A & E but were not admitted. Staff known as Discharge Support Officers are also based in hospitals to assist clients to choose a care home. Staff are also placed in the Community Resource Teams across Cardiff and the Vale supporting clients to avoid hospital admissions. An Advocacy Service operates in Cardiff and the Vale providing support to residents in Care homes. In the Vale they are also funded to provide community advocacy.
The Healthy and Active Partnership (Cardiff) and Good Neighbour Scheme (Vale) provide emotional and practical support for lonely isolated people. There is a very limited Welfare Rights Service operating in the Vale. The Organisation has supported an Ageing Well Programme for over 25 years this includes the delivery of activities in the community a drop-in centre.