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paperless direct debits by phone script

1 Your details
2 Bank details
3 Lodge/Chest details
4 Gift aid
5 Confirmation
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    Thank you for calling the Paperless Direct Debit telephone line. I can set up your Direct Debit instruction right now over the phone. Would you like me to continue?
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    Before we start I must inform you that this call will be recorded and stored by the Relief Chest Scheme to process your donation in accordance with the data protection privacy policy. The Relief Chest Scheme is committed to protecting your personal information. Our legal basis for collecting, processing and sharing personal information as set out in our Privacy Policy is based on the legitimate interest of the Relief Chest Scheme. To find out more about how we handle, share and store your personal information and how to amend or request a copy of any personal information we hold about you, please visit our website at

    All calls to this phone number are recorded to comply with the Direct Debit rules and gift aid rules. We will treat your personal information as private and confidential. In order to provide reports on appeals and festival honorifics your details may be shared with the relevant relief chest representatives and/or Provinces.

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    Please can you confirm that you hold a UK bank or building society account and you are the account holder?

    If yes, move on
    If no, seek another payment method

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    Can you confirm that you are the only person required to authorise debits from this account?
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    Have you used this account to make Direct Debit payments before as some banks or building societies may not accept Direct Debits for certain types of account

    If yes, capture personal and bank details