How Age UK Bristol were able to help Mr and Mrs Smith
Mrs Smith lives with her husband, Raymond, who is 72 and was diagnosed with dementia in 2019. Both Mr and Mrs Smith have a range of health conditions that make day-to-day life difficult. Before contacting Age UK, they were living on the basic standard pension, and very small occupational pension payments, and were struggling financially. They had submitted a claim for Attendance Allowance, but it had been refused, which prompted them to contact Age UK. Initially, they were contacted by one of Age UK Bristol’s volunteer advisors, but it quickly became clear that they needed in-depth support regarding multiple issues, so they were passed to a Later Life Goals advisor, to get the help they needed.
In total, a Later Life Goals advisor contacted Mrs Smith over 50 times to give them the support they needed, including multiple home visits and telephone calls. Thanks to our support, the Later Life Goals advisor helped Mrs Smith through a lengthy and complex appeal process and tribunal hearing for Attendance Allowance, which was ultimately successful, and resulted in the Attendance Allowance being awarded and backdated.
With the award of the Attendance Allowance, the Later Life Goals advisor undertook a benefits check for the couple and found out that there were other benefits that they could claim, including Housing Benefit, Carers Allowance, and Council Tax reduction. In total, Mr and Mrs Smith received over £9,000 in lump sum payments for backdated awards, and their ongoing household income has increased by £23,566 per year, which has changed their lives.
This case is a good example of how one client can require hundreds of hours of engagement over many years to resolve all their presenting issues. The client has repeatedly expressed that they don’t know how they would have gotten through the last few years without advice from Age UK Bristol, and the Later Life Goals adviser in particular.
Mr and Mrs Smith sent a thank you card in early 2022 that included a small gift for the advice team. The card contained the following words:
“We wish to thank you for everything you have done for us over time, and can’t thank you enough for what you have done for us both.”