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Appeals and complaints

If you are not satisfied with your application outcome, or any service you have received from the Masonic support team, you may submit an appeal or complaint.

Step 1

Before getting in touch with us, please read our Appeals and Complaints Policy which will help you to understand what you need to do, and what we will do in return.

Step 2

Complete all sections of the relevant form and submit a copy together with any supporting documents in support of your query – for example, a letter from a health professional.

Step 3

Send your appeal or complaint form to our Grants Manger, Gill Bennett, by email or post:

Gill Bennett, Grants Manager, Masonic Charitable Foundation, 60 Great Queen Street, London. WC2B 5AZ

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